Frequently Asked Questions

SpendNote is a simple cash receipt management tool for teams. It helps you track internal cash movements, create printable receipts, and maintain visibility across your team — all without the complexity of accounting software. Perfect for petty cash, employee advances, and team handoffs.

Getting started is easy! Sign up for a free trial (no credit card required), create your first cash register, and you can start creating receipts immediately. The whole process takes less than 2 minutes. We provide guided tours and templates to help you get up and running quickly.

No, SpendNote is not an accounting or tax tool. It's designed specifically for internal cash tracking and creating proof of handoff. The receipts you create are for internal documentation purposes — they're not invoices and shouldn't be used for tax purposes. Think of it as a digital receipt book, not a ledger.

Yes! With Starter and Pro plans, you can customize receipt templates including your company logo, custom wording, and even translate to different languages. You can also choose different styles and layouts. The only element that can't be changed is the disclaimer that clarifies this is not a tax document.

You can share receipts in multiple ways: email them directly from SpendNote, download as PDF and share via any platform, or print them for physical handoff. All team members with access can also view receipts in real-time from the dashboard. You can also generate shareable links for specific receipts.

Absolutely! The Free Trial includes 1 register, Starter includes 2 registers, and Pro gives you unlimited registers. This is perfect for tracking cash at different locations, events, or departments. Each register can have its own color coding and settings for easy organization.

SpendNote is a web-based application that requires an internet connection to create and sync receipts. However, once a receipt is created, you can download it as a PDF for offline access. We're exploring offline capabilities for future updates.

The free trial gives you 14 days or 20 receipts (whichever comes first) to try SpendNote. You get 1 cash register, 1 user, basic receipt templates, and PDF reports. No credit card required to start. It's a full-featured trial so you can test everything before committing.

Yes! You can cancel your subscription at any time with no questions asked. We also offer a 30-day money-back guarantee on all paid plans. Your data remains accessible for export even after cancellation, and you can reactivate your account anytime within 90 days.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. For annual plans, we can also arrange bank transfers for larger organizations. All payments are processed securely and encrypted.

Yes! When you choose an annual subscription, you save 20% compared to monthly billing. For example, the Starter plan costs €12/month or €115/year (equivalent to €9.58/month). We also offer custom pricing for teams larger than 10 users.

If you exceed your plan's receipt limit, we'll notify you in advance and give you options: upgrade to a higher plan, purchase additional receipt packs, or wait until your limit resets next month. Your existing receipts remain accessible regardless of your plan status.

Absolutely! All data is encrypted in transit (SSL/TLS) and at rest using industry-standard AES-256 encryption. We host on EU servers, are GDPR-ready, and follow industry best practices for data security. Your financial data is never shared with third parties, and we conduct regular security audits.

Absolutely! You can export all your receipts and transaction history as CSV files at any time. PDFs of individual receipts can also be downloaded in bulk. Your data belongs to you, and we make it easy to take it with you. Exports include all metadata and timestamps.

Our servers are located in the European Union, ensuring compliance with GDPR and other EU data protection regulations. This provides strong privacy protections for all users. We use redundant data centers for reliability and automated backups for data safety.

Yes! Two-factor authentication (2FA) is available on all plans to add an extra layer of security to your account. You can enable it using authenticator apps like Google Authenticator or Authy. We also support security keys for Pro plan users.